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180 Smoke Warranty and Return/Exchange Policy

180 Smoke is committed to providing you products that work as expected.

First some definitions. All vape devices are made of two major components– a mod (usually it is the one-piece bottom part of the device, but may sometimes be further separated into the battery and the casing that holds the battery), a tank, and a consumable atomizer/coil that does the actual vaporization of liquid to vapor. Many tanks also have an adjustable airflow mechanism. The atomizer part for a herbal vaporizer is often called a heating element or chamber.

All products we sell are 100% original unless otherwise stated, but due to to their individual function and expected life, warranty terms vary. Your satisfaction is extremely important to us and we will do everything in our power to promptly address your needs and concerns. Please review the information below to make sure you know the warranty terms before your purchase. Contact the 180 Smoke Support Team if you have any questions about our warranty policy.

Warranty

 

We offer a 90 day limited warranty from the date of purchase against defects in materials for 180 Smoke branded batteries & chargers, and 30 days for batteries/mods and chargers from ALL other manufacturers. This warranty is subject to the Terms and Conditions outlined below:

  • This Warranty does not apply: (a) to cosmetic damage, (b) to damage caused by use with products other than those purchased from 180 Smoke; (c) to damage caused by accident, abuse, misuse, liquid contact, fire, or other external cause; (d) to damage caused by service performed by anyone who is not a representative of 180 Smoke; (e) to a product that has been modified to alter functionality or capability or has been used with materials deemed inappropriate by law at the discretion of 180 Smoke staff; (f) damage caused by normal wear and tear or otherwise due to the normal aging of the product;
  • Disposables, Atomizer Tanks & Coils: Due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils and cartomizers, we offer a dead on arrival (DOA) warranty, if they do not work out of the box we will replace them free of charge if you follow the below guidelines. You may be asked to return all defective units with their original packaging and all initially included components for confirmation and for testing the unit to find root causes.
  • Batteries and Chargers: 180 Smoke warranty policy only covers defects that arise through a normal use of the product and does not cover other issues that are a result of (i) improper maintenance or modification; (ii) use with parts or supplies not provided or supported by 180 Smoke; (iii) operation outside the product’s specifications; (iv) physical abuse or unauthorized modification or misuse; (v) electrical short circuits due to not keeping the thread connectors on atomizers, cartomizers, chargers and battery clean and dry; or (vi) Battery failure due to leaking of liquid to the thread is not covered under 180 Smoke’s warranty; or (vii) any battery where basic cleaning and sanitation standards have not been maintained – it must be clean for our staff to handle and test the device in order to verify a defect.
  • Herbal Vaporizers: Due to the typical use of Herbal/Oil/Wax Vaporizers and applicable laws they are all final sale and any/all applicable warranties must be dealt with solely through the product manufacturer.  Please be sure to research the product and manufacturer’s warranty prior to committing to purchase and 180 Smoke recommends that you hang onto your original purchase receipt for the duration of the manufacturer’s warranty period. Please go to this page for more info: http://www.180smoke.com/vaporizers-warranty
  • E-liquids: E-liquids are not covered under any warranty due to their consumable nature. If you find that the juice tastes different from a previous batch, we can guarantee that our formulas do not change. Some known reasons any change in taste may include (i) if the manufacturing date falls close to current date, and thus the juice may require more steeping. Please shake it well and leave in dark area for a few days.  (ii) If you left the e-juice in a hot area or in direct sunlight, the heat may have affected the taste of the e-liquid, especially if it contains nicotine, (iii) If you changed your tank type, atomizer resistance or battery voltage it may be causing a reduction or increase in the nicotine dosage per puff, or under/over heating the juice can change the flavor. Check the suggested voltage range for your atomizer resistance and try again at the lower end of that voltage range; (iv) a survey of 500 customers has shown that the taste of e-juice as well as of some food items may change after they stopped smoking which can be explained as being caused by restoration of taste buds due to reduction in tobacco and other types of smoking; (v) Nicotine can oxidize when exposed to sunlight for extended periods of time, resulting in a slight color change of the e-liquid and also possibly a slight change in flavor. You can also avoid this physical change by simply storing your liquid in a drawer or similar dark, dry place at room temperature.
  • Accessories and Apparel: There are no warranties on accessories and/or apparel.
  • Products on Clearance Sale: Any products that are on clearance are final sale and are not covered under product warranty OR return policy. Clearance products are always final sale with no exceptions.
  • Discontinued Products: Products that are discontinued are no longer supported through our warranty replacement policy effective the time of discontinuance.

Warranty related Exchange or Store Credit Questions

 

Exchanges or Store credit will be permissible only in cases of defective merchandise out of the box. For Herbal Vaporizers, read the policy here first: http://www.180smoke.com/vaporizers-warranty

180 Smoke Retail Store Purchases:

For warranty related questions on products purchased in a 180 Smoke Retail store you must return to the location where you made your purchase within 14 days along with the device, your original proof of purchase receipt and all packaging so a 180 representative can assess your device and the nature of the issue. If our 180 representative determines your device to in fact be defective, we will happily replace with a new similar model and/or issue a store credit at our discretion.

180smoke.com (Online) Purchases:

For warranty related questions on products purchased at 180smoke.com, a claim must be submitted within 7 days of receiving your shipment via email to [email protected].

Depending on the situation we may provide a prepaid shipping return label at our discretion to send your defective product back to us. After the returned product is assessed by our technical department, we will contact you with details for the replacement shipment. Shipping costs will only be refunded if all products in the order are found to be defective and are under warranty.

  1. Email customer support within 7 days of receiving your shipment – [email protected] – along with:
    1. A detailed description of your issue
    2. A brief video that illuminates the defect on the product to be returned
    3. Your order number or receipt which clearly display the products in question and the date
  2. The support team will create an RMA number and send you a shipping label if you are eligible based on the policy described above. You can attach this label to a box containing the defective product for postage-paid return shipping.
  3. Please make sure to display your RMA number on the outside of the package. This return ID was provided to you in your email confirmation at the time you submitted your online return request. Please make sure you check your spam folder if you do not get the email confirmation for return.
  4. We test all returned products at our warehouse once we receive them back from customers to ensure the failure was due to a manufacturer defect and not misuse of the product. Once we determine the failure is due to a manufacturer defect, we will send out the replacement product.

New/Unused product Refund or Exchange Process

 

Exchanges, refunds or store credit will be permissible only in cases where the product has been verified by a 180 Smoke representative to be brand new, unused and in its original packaging. 

REFUND or CREDIT process for unused purchases made in a 180 Smoke Retail Store:

All items including the product(s) sealed in original packaging, brand new, unused and your original purchase receipt must be brought into a retail store within 14 days of the purchase date at which point we will gladly refund or exchange your product per your preference.  This will be honored after we assess that the items are in fact brand new/unused and you possess a valid proof of purchase as well as the original form of tender used to make the initial purchase.  If the original form of tender is not present, an exchange or store credit only will be offered.  NO returns will be honored at stores for items purchased online (please see below for purchases made online)

REFUND or CREDIT process for unused purchases made online at 180smoke.com:

  1. Email customer support within 7 days of receiving your shipment – [email protected] – Please include your reason for the return request along with your order number or receipt which clearly display the products in question and the date.
  2. The support team will create an RMA number for you as a reference for your file.
  3. Please make sure to display your RMA number on the outside of the package. This return ID was provided to you in your email confirmation at the time you submitted your online return request. Please make sure you check your spam folder if you do not get the email confirmation for return.
  4. We assess all products once we receive them back from customers to ensure the product(s) are in fact brand new and in sellable condition. Once we determine this, we will initiate the exchange, credit or refund to the original method of payment tendered.

*NOTE* – Products that have been used in any capacity will not be refunded. Products that are sent back to us without prior confirmation from 180 Smoke support will not be processed.

Refunds typically take up to 72 working hours to process after the refund has been initiated and another 5 business days from when we receive your items.

 

Wholesale customers must see refund and exchange terms outlined in the wholesale package initially sent to you.

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